Location: Seattle, WA
Pay: $20 per hour
Job Type: Full-time
Overview
Nespresso, part of Nestlé, is hiring a Coffee Specialist/Retail Sales Associate for their boutique in Seattle, WA. This role places emphasis on delivering exceptional customer service while sharing your passion for coffee. As a B Corporation, Nespresso is committed to sustainability, quality, and inclusivity. Working at Nespresso means joining a supportive, collaborative, and growth-oriented team where you can develop both personally and professionally.
Why Join Nespresso?
- Competitive Pay: $20 per hour, with the opportunity to earn quarterly bonuses based on team sales and service goals.
- Coffee Expertise: Gain knowledge about coffee and become a recognized coffee expert.
- Caring Culture: Enjoy working in a supportive and inclusive environment that promotes diversity, equity, and inclusion (DE&I).
- Growth and Development: Opportunities for career advancement and personal development, supported by various programs and resources.
- Purposeful Work: Be part of a team that uses coffee as a force for good, making a positive impact on people and the planet.
Benefits Offered
- Performance-based incentives
- Free Nespresso machine and coffee product allowance
- 401(k) with company match
- Educational reimbursement
- Health and mental wellness programs
- Commuter benefits and pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
- DE&I resource groups
- Much more (benefits may vary depending on the position)
Key Responsibilities
- Brand Advocate: Share Nespresso’s mission and values, promoting sustainability and recycling efforts.
- Customer Obsessed: Create memorable experiences for customers, making them feel valued and eager to return.
- Greet and Engage: Actively engage with customers to provide personalized service.
- Listen and Learn: Understand customer needs and offer tailored coffee and machine solutions.
- Product Knowledge and Promotions: Provide coffee tastings and use product knowledge to boost customer base and sales.
- Team Collaboration and Respect: Support team members and contribute to a positive work environment.
- Operations and Safety: Maintain a clean, elegant boutique environment, manage inventory, and ensure safety standards are upheld.
- Training and Learning: Participate in a comprehensive training program to ensure long-term success in the role.
What You’ll Bring
- A passion for coffee and a knack for exceptional customer service.
- Ability to thrive in a fast-paced environment and adapt to changing situations.
- Punctuality and availability to work open and close shifts, weekends, and holidays.
- Patience and resourcefulness to handle day-to-day challenges and troubleshoot issues.
Additional Information
Nespresso values inclusivity and actively seeks to create a diverse work environment. They welcome veterans, separated service members, and individuals with disabilities to apply. The skills gained from military service, such as flexibility, agility, and leadership, are highly valued in this role. If you require accommodations to apply for the position, Nespresso provides support through a dedicated line (1-800-321-6467).
Please Note: This position is not eligible for visa sponsorship. The hourly pay range is a good faith estimate and may vary based on experience, skills, and location.
