Company: Luna Physical Therapy
Location: United States
Employment Type: Full-time
Pay Range: $24.00/hr – $27.00/hr
Luna Physical Therapy is hiring a Learning and Development Specialist, also known as a Concierge Training Specialist. This role is critical in ensuring that the team of concierge associates and specialists are well-trained and prepared to deliver high-quality service. Luna is committed to reimagining the physical therapy experience by leveraging technology and innovation to improve patient outcomes and therapist satisfaction.
About Luna Physical Therapy
Luna Physical Therapy is transforming the physical therapy industry by making it more accessible, effective, and enjoyable for both patients and therapists. Luna’s innovative approach to care delivery includes leveraging technology to improve patient outcomes and streamline therapy processes. With a strong focus on faster recoveries and long-lasting health, Luna is dedicated to making physical therapy a powerful tool for health improvement.
Role Overview
As a Learning and Development Specialist at Luna, you will be responsible for designing, developing, and delivering training programs for concierge associates and specialists. You will also play a key role in quality assurance, monitoring performance, and providing feedback to ensure continuous improvement. This role involves direct interaction with various departments, contributing to ongoing projects, and supporting technical issue resolution.
Key Responsibilities
Your primary responsibilities will include:
- Develop Standardized Training: Create a standardized onboarding training process for concierge associates and specialists.
- Facilitate Training: Conduct hands-on, focused training sessions for all new hires to ensure they understand company protocols and expectations.
- Define Performance Milestones: Develop performance expectations, milestones, and checkpoints for new hires, and regularly assess progress.
- Measure and Report Performance: Monitor and report new hire performance against established expectations to both the employee and their manager.
- Quality Assurance: Perform quality checks on booked patient appointments to ensure adherence to service standards.
- Team Training on New Processes: Lead training sessions for the team on new technology releases, workflows, and processes.
- Feedback and Communication: Collect feedback on new features and processes, report findings to leadership, and update the team on any changes or developments.
- Subject Matter Expertise: Act as an expert on workflows and processes related to patient qualification and scheduling.
- Support Technical Issue Resolution: Assist in reporting and resolving technical issues related to the patient app and internal systems.
- Relationship Management: Maintain and cultivate positive relationships with patients, therapists, and team members.
- Flexible Role Coverage: Serve as a stand-in for any role within the department when needed.
- Additional Duties: Perform other duties and assignments as required to support the team and department.
Qualifications
You are a great fit for this role if you meet the following criteria:
- Educational Background: High school diploma or equivalent.
- Experience:
- 2+ years of experience in healthcare and scheduling (preferred).
- 1 year of experience in teaching, training, or coaching.
- 1 year of experience in developing and delivering training content.
- 2 years of experience multitasking in a fast-paced environment.
- Skills:
- Strong track record of exceptional customer service.
- Proficient with Google Suite (Docs, Sheets, Slides).
- Highly detail-oriented and goal-driven.
- Excellent interpersonal communication skills.
- Ability to adapt quickly to new environments and personnel.
About Luna’s Culture and Achievements
Luna Physical Therapy values exceptional care, relentless pursuit of improvement, and making a meaningful impact every day. Some of the company’s recent accolades include:
- Named one of Forbes America’s Best Startup Employers of 2024 (#111).
- Ranked #13 in Healthcare by Fast Company’s World’s Most Innovative Companies of 2024.
- Received an Exceptional Performance Designation from Medicare/CMS MIPS for 2022 and 2023.
- Awarded the Gold Indigo Design Award for mobile app design excellence in 2020.
Benefits of Working with Luna
Working at Luna provides an opportunity to be part of a dynamic and innovative company that is reshaping the physical therapy landscape. In addition to competitive pay, employees have the chance to contribute to meaningful work that impacts patient care and outcomes positively.
How to Apply
To learn more about Luna and apply for the Learning and Development Specialist position, visit Luna Physical Therapy. Make sure to review the job description and align your experience with the role’s requirements before applying.
