Location: UCLA Health, Los Angeles, CA
Posted: 1 day ago
Status: Be among the first 25 applicants
UCLA Health is seeking a qualified Patient Service Representative for its Geriatrics department. This role involves managing patient interactions and ensuring smooth administrative operations. Below are the qualifications required and preferred for candidates applying for this role.
Qualifications
Required Skills and Abilities
- Prioritization Skills:
Ability to set priorities effectively, accurately reflecting the importance of various job responsibilities. Candidates must demonstrate the capability to manage tasks in a way that maximizes efficiency and productivity. - Interpersonal Skills:
Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from diverse social, cultural, and economic backgrounds. This includes collaborating effectively and maintaining professional conduct in all interactions. - Creative Problem-Solving:
Ability to creatively integrate competing demands into a productive working environment. Candidates should be adept at balancing multiple priorities while maintaining focus on overall objectives and patient care. - Verbal Communication Skills:
Proficiency in verbal communication to clearly convey complex issues in both formal and informal settings. The candidate must effectively articulate problems, solutions, and information to patients, staff, and administrators. - Patient Interaction:
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health. Candidates should demonstrate empathy and a patient-centric approach, ensuring positive experiences for all individuals. - Coverage Flexibility:
Ability to provide coverage for Community Clinics as assigned. This requires adaptability to work in different settings and the flexibility to respond to various community needs.
Preferred Skills and Knowledge
- Specialty Practice Knowledge:
Knowledge of specific specialty practices and workflows, particularly in geriatrics or similar fields. This includes understanding the nuances of specialized care and the workflows that support it. - Patient-Related Policies and Procedures:
Working knowledge of patient-related policies and procedures, along with a thorough understanding of the University’s systems, services, and programs. Familiarity with UCLA Health’s operational procedures will be a significant asset. - Computer System Proficiency:
Knowledge of hospital computer systems, personal computer systems, and various software products required to perform administrative work. This includes understanding electronic health records (EHR) and other relevant technology. - Authorization Process Knowledge:
Familiarity and knowledge of the authorization process and managed care programs. Experience with managed care protocols and authorizations will be advantageous for this role.
Role Expectations
The Patient Service Representative in the Geriatrics department at UCLA Health is expected to be an efficient multitasker who can handle various administrative duties while maintaining a high standard of patient care. The candidate should be prepared to work in a dynamic environment where adaptability, quick thinking, and a strong focus on patient service are essential. The ability to navigate complex systems, communicate effectively, and support both the patients and healthcare providers is critical.
Application Process
If you meet the qualifications and are interested in this role, you can apply directly through the UCLA Health careers portal. Save this job listing to your profile if you wish to apply later or stay updated on similar opportunities.
