Location: New York, NY (with options in San Francisco or Sunnyvale, requiring Pacific Time zone meetings)
Employment Type: Full-time
Seniority Level: Not Applicable
Industry: Technology, Information, and Internet
LinkedIn, the world’s largest professional network, is seeking a Product Operations Manager to join their Business Platform team. This role provides an opportunity to shape the company’s products and solutions using analytics, ensuring a stellar member/customer experience.
About LinkedIn
LinkedIn aims to create economic opportunities for every member of the global workforce by connecting people to opportunities, helping them build necessary skills, and providing valuable insights. The company fosters a culture built on trust, care, inclusion, and fun. LinkedIn is committed to providing its employees with growth opportunities and a supportive environment to succeed.
Role Overview
The Product Operations Manager for the Business Platform team will be responsible for collaborating across various teams to improve product health and quality, specifically focusing on checkout, payments, and billing experiences for online subscribers. The role involves working with product, engineering, design, marketing, and operations teams to enhance the product experience, increase internal team efficiency, and ensure a positive experience for millions of LinkedIn members.
Key Responsibilities:
- Influence Product Strategy and Roadmap:
- Work with cross-functional teams to shape the product strategy, drive changes for key issues, and prioritize product change requests based on user feedback, revenue impact, and other metrics.
- Data Analysis and Insights:
- Use internal tools and queries (such as SQL) to aggregate and analyze member issues, gathering insights to influence the product roadmap and track post-launch impact.
- Collaboration on Product Development:
- Collaborate closely with product and design teams to ensure that operational processes are integrated into new product development plans, identifying potential user experience issues early.
- Content Creation and Communication:
- Partner with LinkedIn’s content writers to create help center content, ensuring that members can easily find answers to frequently asked questions.
- Communicate upcoming product features and changes to key stakeholders, driving regular reporting and executive-level readouts.
- Program Development:
- Develop or contribute to internal programs that scale best practices, improve product quality, and establish new operating models.
- Occasional Travel:
- Travel may be required to LinkedIn offices to conduct training, gather insights, and understand processes and tools.
Qualifications
Basic Qualifications:
- Bachelor’s degree or equivalent work experience.
- 4+ years of experience in Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
- 1+ years of experience with data analytical languages like SQL, R, or equivalent.
Preferred Qualifications:
- Experience with Enterprise Software.
- Experience in Payments and Billing.
- Experience in a Voice of Customer role.
- Familiarity with CRMs like Salesforce or Microsoft Dynamics.
- Proven ability to gather business insights and identify trends from multiple data sources.
- Strong organizational skills and attention to detail.
- Proficient in cross-functional collaboration and negotiation.
- Excellent verbal and written communication skills.
- Experience influencing stakeholders using data.
- Ability to adapt to ambiguity and exhibit a growth mindset.
Suggested Skills
- SQL
- Influencing and Advising
- Stakeholder Management
- Product Management
Compensation and Benefits
- Salary Range: $102,000 to $160,000 (based on factors such as skills, experience, and location).
- Additional Compensation: May include an annual performance bonus, stock, benefits, and other incentive compensation plans.
- Benefits: LinkedIn offers a comprehensive benefits package. More details can be found at LinkedIn Careers.
Commitment to Diversity and Inclusion
LinkedIn is committed to diversity and inclusion, providing equal employment opportunities to all qualified applicants. The company ensures fair and equitable compensation practices and is dedicated to creating an accessible experience for all job seekers, including individuals with disabilities. LinkedIn follows all relevant non-discrimination provisions as a federal contractor.
How to Apply
Interested candidates are encouraged to apply directly through LinkedIn’s job portal. For individuals requiring reasonable accommodations during the application or interview process, please contact LinkedIn at accommodations@linkedin.com.
